Refund rules

To be eligible for a refund, your item must be in the same condition as received, unused, marked and in its original packaging. You will also need a receipt or proof of purchase.

The deadline for requesting a refund is 7 days from the date of receipt of the shipment - item.

To start a refund, you can contact us at 033 873 896 or contact our agent via messenger. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without a prior refund request will not be accepted.

You can always contact us for any feedback on 033 873 896.

Damages and problems

Please review your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can assess the problem and correct it.

Exceptions / Grants

Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special orders or personalized items) and personal care goods (such as beauty products). We also do not accept refunds for hazardous materials, flammable liquids or gases. If you have questions or concerns about a particular item, please contact us.

Unfortunately, we cannot accept refunds of items on sale or items purchased with gift cards.


The quickest way to ensure you get what you want is to return the item you have, and once the refund is accepted, make a separate purchase of the new item.


We will notify you after we receive and review your return and let you know whether the return has been approved or not. If approved, you will be automatically refunded from your original payment method. Please note that it may take some time for your bank or credit card issuer to process and post your refund.